POPI INFORMATION


GBS Mutual Bank is governed by the Mutual Banks Act, 1993, and regulated by the South African Reserve Bank (certificate number 1002). We are an authorised financial services provider, overseen by the Financial Services Board (licence number 1115). The Bank is also regulated by the National Credit Regulator (certificate NCR CP 23) and the Nation POPI (Protection of Personal Information) Act.

Website Disclaimer

The use of the GBS Mutual Banks’ website (www.gbsbank.co.za) and the communication tools available on the website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the website or reliance on any information on the website.

Whilst GBS Mutual Bank takes reasonable measures to ensure that the content of the Website is accurate and complete, the Bank makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the website or as to the accuracy, completeness or reliability of any information on the website. The directors, officers and employees of GBS Mutual Bank provide no representation or warranty, express or implied, regarding the accuracy, completeness or correctness of information contained in this website.

The information provided on the website is intended to provide you, the user, with objective information about financial products and services offered by GBS Mutual Bank. The information is not intended to constitute a recommendation, guidance or proposal in regard to the suitability of any product in respect of any financial need you may have.

GBS Mutual Bank and its directors, officers and employees shall not be responsible and disclaims any liability for, any loss, damage (whether direct, indirect, special or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of, or reliance upon any information, links or service provided through this website.

GBS Mutual Bank reserves the right to suspend, terminate or modify the website and the communication tools available on / in it without notice. If you use any of the communication tools on our website, such use is subject to your acceptance of and compliance with our terms of use. By using the communication tools, you agree and accept all of our terms of use.

By communicating with GBS Mutual Bank through electronic means, you consent to receiving communications electronically and agree that all agreements, notices, disclosures and all other communications transmitted by electronic means satisfy any legal requirement, including but not limited to the requirement that such communication should be in writing. Unless otherwise agreed, an email is only considered to be received by us once we have confirmed receipt; and an email is only considered to be sent by GBS Mutual Bank once reflected as 'sent' on the Banks’ email server.

Emails and any other form of written or verbal communication which you may receive as a result of your use of our website, and any accompanying documents, are confidential and may be subject to legal privilege and client confidentiality. Any use of these, in whatever form, by anyone other than the addressee is strictly prohibited.

Website Privacy Notice

GBS Mutual Bank is committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

GBS Mutual Bank will treat personal information that is collected through this website, and other applicable channels as private and confidential.

GBS Mutual Bank will use your personal information only for the purposes for which it was collected or agreed with you.

GBS Mutual Bank will collect personal information directly from you, and where lawful and reasonable, may collect personal information about you from third parties and publicly available sources, such as credit reporting and government agencies for the purposes set out below.

GBS Mutual Bank may use your personal information to:
  • Meet the Banks’ responsibilities to you
  • Follow your intructions
  • Process your personal information for ordinary business purposes (this includes to open and maintain your account, give effect to transactions, manage the Banks’ risks and maintain the Banks’ overall relationship with you)
  • Inform you of service and products available, and or changes to terms and conditions, interest rates or other such business matters
Your Consent:

GBS Mutual Bank will process your personal information only if you give the Bank your consent willingly or in accordance with the law. You give your consent to the Bank through our product and services agreements.

The Bank will only disclose your personal information if:
  • The law requires it;
  • The Bank has a public duty to disclose the information; or
  • You agreed that we may disclose your inforamtion
Third Parties:

Where GBS Mutual Bank requires 3rd parties to provide support and/or services, the Bank will ensure that they have agreed to adhere to the Banks’ privacy principles, associated policies and practices.

The Bank will not disclose your personal information to external organisations unless you have given your consent, or unless the Bank is required by law to do so, or if it is necessary for the conclusion or performance of our agreement with you.

Information Security:

GBS Mutual Bank are legally obliged to provide adequate protection of the personal information that is held, as well as ensure no unauthorised access and use of this personal information. The Bank will, on an ongoing basis, continue to review security controls and related processes to ensure that your personal information is secure.

Access To Your Information:

You have the right to access and/or update your personal information that GBS Mutual Bank holds about you, as long as this request does not infringe on the privacy of other individuals or entities, nor does the request prejudice any investigation of possible unlawful activity by a 3rd party. To do this, simply contact GBS Mutual Bank at the numbers/addresses listed in our "About Us - Our Branches" section of our website, and specify what information you would like. GBS Mutual Bank will take all reasonable steps to confirm your identity before providing details of your personal information.

Our Branches